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Returns Policy
At Yosi Garb, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we have a flexible returns policy to ensure a hassle-free experience. Please read this policy carefully to understand the conditions and process for returning or exchanging products.
Eligibility for Returns
We accept returns for products that are unused, unwashed, and in their original condition with all tags and packaging intact.
The following items are not eligible for returns:
Undergarments, including lingerie, socks, and swimwear (for hygiene reasons)
Customized or personalized items
Products purchased during a sale or promotional period (unless specified otherwise)
Return Process
To initiate a return, please contact our customer support team within 5 days from the date of delivery.
You can reach out to us through +(234)9126701936 and provide the following details:
Order number
Reason for return
Preferred resolution (refund or exchange)
b. Return Authorization:
Upon receiving your return request, our customer support team will guide you through the return authorization process.
We may require you to provide photographs or additional information to assess the condition of the product.
c. Packaging and Shipping:
Please ensure that the product is securely packaged to prevent damage during transit.
We recommend using a traceable shipping method to return the product.
The cost of return shipping will be your responsibility, unless the return is due to an error on our part (e.g., wrong item shipped or product defect).
Refunds and Exchanges
a. Refunds:
Once we receive the returned product and verify its condition, we will initiate the refund process.
Refunds will be processed using the original payment method and may take [number of days] days to reflect in your account, depending on your bank or payment processor.
b. Exchanges:
If you prefer to exchange the product for a different size, color, or style, please specify your preference during the return initiation process.
Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately upon receipt.
We may require you to provide photographs or additional information to assess the issue.
In case of a manufacturing defect or damage caused during transit, we will provide a replacement or refund, including return shipping costs.
Exceptions and Special Cases
In certain cases, exceptions or special conditions may apply to our returns policy. These conditions will be communicated to you during the return initiation process.
Contact Us
If you have any questions, concerns, or require assistance regarding our returns policy or the return process, please contact our customer support team at +(234)9126701936.
Remember to review and customize the content based on your specific requirements. It’s also advisable to consult with legal professionals to ensure compliance with relevant laws and regulations related to returns and refunds.